TITLE OF GOODS
No title of goods on an invoice shall pass to the customer until payment for that invoice has been made in full.

PAYMENT TERMS
All orders must be paid for, in advance of despatch, by Visa, MasterCard or debit card. Other terms of payment or credit terms of thirty days from date of invoice may be granted at the sole discretion of the Company.

SETTLEMENT OF CREDIT ACCOUNTS BY CREDIT CARDS

If settlement of a credit account is made by credit card, a charge of 5% will be added to the sum owing. Payment by BACS, bank transfer or debit card do not incur any charge.

WITHDRAWAL OF CREDIT TERMS
Customers whose cheques are returned by the Bank, unpaid, or who are persistently overdue with their account, will automatically have any credit terms withdrawn.
  
DELIVERY SERVICES AND HANDLING CHARGES

Minimum Order £40
  
Service                                        Delivery Time                    Handling Charge                                                                      
Standard Delivery
UK Mainland                                   2-3 Working Days             £6.50
UK Offshore, Northern Ireland          5 Working Days                £6.50
                                                                                                                                               
Premium Delivery
For UK Mainland Only                      Next Working Day            £8.50 / No Charge for orders over £250

CLAIMS

Goods may only be subject to refund if found defective.  Defective goods must be reported to the Company, by telephone, within 2 working days of detection and be returned to the Company, for testing, within 5 working days before any claim may be considered. 
  
Goods damaged in transit or not received on the expected delivery day must be reported to the Company by 12 noon on the day following the actual/expected delivery date.  Claims must also be confirmed in writing within 5 working days.  Claims made outside this time frame cannot be considered.
  
RETURN OF GOODS 
Any goods ordered in error must be reported to the Company, by telephone, within 2 working days of receipt of delivery.  They may only be returned with the agreement of the Company and only if they are in re-saleable condition.  If return of goods is agreed to by the Company, the client will be issued with a case number which must be quoted with the shipment.  If, upon sight of returned goods, the Company judges them to be in re-saleable condition, your account will be credited with 80% of their value.  If no case number is quoted or goods are not judged to be in re-saleable condition, no credit will be given.  In this case, goods will only be returned to the client if requested, in which case the applicable handling charge will be charged to your account, regardless of the value of the goods.  This is payable with the next order.

CHANGES TO TERMS AND CONDITIONS

The Company reserves the right to alter any details regarding prices and terms and conditions without prior notice. 
  
Unless otherwise stated, all prices are exclusive of VAT.