When a postal carrier returns an undeliverable package to us, we will issue a full refund (including delivery charges) if the reason for non delivery is our responsibility. If the reason for non delivery is your responsibility (incorrect address or not in to receive goods, for example) we will charge you for any handling fee that was paid on the original delivery. We are unable to re-send packages that are returned to us as undeliverable.

If you would still like to purchase those items, you are welcome to place a new order on our website. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Why was my package undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Update My Details " link on the "My Account" page.

Failed Delivery Attempts
Most of our carriers make three attempts to deliver a package then a card will be left. Packages will remain at your local depot for 5 days before being returned to us.

Refused by Recipient
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way. In rare cases, it is also possible that the address label became illegible during the delivery process.

Please ensure you have also read the following information.

Delivery - Details of our delivery charges and times.

Returns & Refunds - Details of our returns and refunds policies.

Terms & Conditions - Our general business terms and conditions.

Complaints - Let us know if you are unhappy with our products or service.

If you require any further information please Contact Us.